Frequently Asked Questions about EVENTURIA® Experiences & Packages

Discover everything you need to know about bookings, official tickets, payments, cancellations, and customer support with EVENTURIA®.

Description

Everything you want to know before living an EVENTURIA® experience

Every experience deserves to begin with confidence. Discover the answers to the most common questions about who we are, what we offer, and how our complete packages work – so you can enjoy your journey alongside your idols, in the world’s most unforgettable places.
Who is EVENTURIA® and why you can trust us

Who is EVENTURIA® and why you can trust us

Real answers, genuine trust, unforgettable experiences.

In this section, you’ll find the most common questions about EVENTURIA® as a brand: who we are, how we work, and why thousands trust us.

We are the only travel platform in Romania offering complete and customizable packages that include quality accommodation, official tickets to international events, and optional transport – all in one place, designed for fans of unforgettable experiences.

Whether this is your first booking or you’ve traveled with us before, here you’ll find all the answers you need to embark confidently on your journey with EVENTURIA®.

What is EVENTURIA®?

EVENTURIA® is the first Romanian brand designed for those who dream of experiencing major international events... alongside their idols. From concerts and sports competitions to festivals and shows, we offer complete and customizable packages, all in one place.

We are a registered trademark since 2009 and part of a tourism group with over twenty years of experience, active since 2003, alongside the brands ActivTours® and SportEvents365.

Our platform – eventuria.travel – makes it easy to plan everything: official tickets to any event worldwide, flexible transport, quality accommodation, meal options, optional activities, transfers, and more. Everything is simple, secure, and fully customizable.

Our mission is to deliver complete, top-tier experiences, whether it’s a themed vacation or a spontaneous city break. Because when you have the chance to live a legendary moment, it should be worry-free, all-included, and exactly how you imagined it.

What types of experiences does EVENTURIA® offer?

EVENTURIA® gives you access to the world’s top events through complete packages designed for unforgettable moments.

You’ll find:

  • International concerts – Pop, Rock, Jazz, EDM, Opera, K-pop, and more

→ See all concerts

  • Major sports competitions – football, Formula 1, MotoGP, tennis, and more

→ Explore the world’s most wanted sports

  • Festivals and cultural events – performances, art, cinema, circus
  • Themed city breaks – built around your favorite events

→ Customize your city break

We also offer our exclusive selection of All-in Select™ packages – curated for those who want everything ready to go. Each package is handpicked and recommended by our team. Ready to book, fully customizable.

→ Discover All-in Select™ packages

Whether you're into sports, music, festivals, or just looking for a well-crafted escape, EVENTURIA® brings your dream experience to life.

Is EVENTURIA® a registered trademark and certified brand?

Yes. EVENTURIA® has been a registered trademark since 2009, legally recognized both nationally and internationally. The brand is part of a tourism company active since 2003, with all the licenses, certifications, and authorizations required to operate as a tour operator.

We are officially registered as a travel package organizer and work only with authorized suppliers. All our services comply with European legislation on tourism, consumer rights, and GDPR data protection.

We believe in transparency, trust, and safety – that’s why all legal and operational information is available to clients, partners, and public institutions.

→ Learn more in the About Us section

How can I verify the company’s legal status and certifications?

All essential documents related to our activity are public and available at any time. We provide access to:

  • Valid tourism license, issued by the official authorities
  • Accreditation as a tour operator, recognized nationally and internationally
  • Trademark registration certificate for EVENTURIA®
  • Company identification and legal registration documents
  • Tourism License – Manager in tourism operations
  • Tourism License – Travel agency director
  • Insurance policy for reimbursement of amounts paid by travelers

You can find them directly on our website in the dedicated section.

→ See all official documents in the About Us page

Who is behind the EVENTURIA® brand?

Behind EVENTURIA® is a team with over 22 years of experience in tourism, responsible for two well-established brands:

  • ActivTours® – specialized in tailor-made holidays, city breaks, and international stays
  • SportEvents365.ro – focused on official tickets for the world’s top sports competitions

EVENTURIA® is the result of the combined expertise of these two brands, offering a new travel standard for fans of global events: complete, verified, and easy-to-book packages.

We work with official providers and a dedicated team to help you build or book the perfect experience anywhere in the world.

How can I be sure everything is 100% real?

We understand how important it is to know that everything is genuine, safe, and trustworthy. That’s why at EVENTURIA®, we focus on full transparency:

  • We work exclusively with official providers and verified tickets
  • We are a licensed travel agency and a registered trademark since 2009
  • We have two physical locations in Pitești, Romania, where you can meet us in person: Str. Smeurei no. 7 and Str. Victoriei no. 9, Argeș County
  • We offer real, human support, through dedicated travel consultants
  • We’re active on official social media platforms, where you’ll find updates and real reviews (links are available in the footer of the website)

We believe trust is earned, not requested. That’s why every booking with EVENTURIA® comes with clear documents, continuous communication, and tailored options – so you know you're in good hands, from start to finish.

Is EVENTURIA® an official reseller?

Is EVENTURIA® an official reseller?

Yes. EVENTURIA® is an authorized reseller, with access to the most important events worldwide through official partnerships with international ticketing platforms and accredited providers.

EVENTURIA® does not organize events directly, but collaborates exclusively with official sources for all tickets – meaning that every package includes real, verified and guaranteed tickets.

Access extends to thousands of global events – from legendary concerts and major sports tournaments to festivals, shows, and cultural experiences – all bundled into safe and easy-to-book packages.

Why choose EVENTURIA® for a complete experience?

EVENTURIA® is more than tickets and bookings – it’s about being there, alongside your idols, with zero hassle and total peace of mind.

You get access to thousands of verified international events, with packages that include official tickets, quality accommodation, transport, activities, and personalized options – all through a platform that’s simple, secure, and intuitive.

Everything is backed by a team with over 22 years of experience in tourism, and by real, human support available NON-STOP, whenever you need it.

With EVENTURIA®, you live the full experience – exactly as you imagine it. No stress. No compromise.
Your Account & Travel Preferences

Your Account & Travel Preferences

Customize your journey. Manage it effortlessly.

Your EVENTURIA® account is where everything becomes easier. Save your favorite packages, access your travel documents, and get personalized event suggestions – all in one place, tailored just for you.

You can create your own ideas, save your favorite searches or experiences, and revisit them anytime based on your travel style. All confirmed bookings stay linked to your account – and over time, your purchases may be rewarded through our loyalty programs. You can also choose to receive our themed newsletters, with updates and offers tailored to your preferences.

How do I create an account on EVENTURIA®?

Creating an account on EVENTURIA® is quick, easy, and free. All you need is a valid email address, a password, and a few required fields – the form is clear and user-friendly.

The first step is choosing whether you're an individual traveler or a travel agency. Once selected, the form will automatically adapt to match your profile.

Once your account is set up, you’ll be able to save packages, create custom ideas, manage your bookings, and receive recommendations tailored to your preferences.

→ Create your account here

What are the benefits of creating an EVENTURIA® account?

Your user account gives you full access to all features on the EVENTURIA® platform. You can save ideas, track your bookings, access travel documents, and create personalized packages.

You'll enjoy a smoother, faster experience tailored to your travel style. In addition, your account allows you to:

  • receive relevant recommendations and offers based on your interests
  • join EVENTURIA®'s loyalty programs
  • build a history of your travels and favorite experiences, which can later help you enter the Insider™ Circle
  • benefit from faster and more personalized assistance

It’s your own space – secure, clear, and built to simplify your journey.

Can I save ideas, events, and personalized experiences in my account?

Yes. In your EVENTURIA® account, you can save travel ideas, favorite events, accommodations, and activities – and access them anytime, based on your preferences.

You can add any listed product (event, hotel, or activity) to your favorites with a single click – and during future searches, you can filter results to view only your favorites marked with a heart icon. You can also create your own ideas, which stay saved in your personal account.

Everything is designed to help you return, adjust, and turn your inspiration into a real experience – at your own pace, exactly how you want it.

How do I subscribe to the newsletter and receive recommendations from EVENTURIA®?

To receive personalized updates and recommendations from EVENTURIA®, you need to enable the dedicated option in your account.

Follow these steps:

  1. Create an EVENTURIA® account (if you haven’t already)
  2. Go to the My Data section
  3. Scroll down to the checkbox “Receive email campaigns”
  4. Tick the box to activate recommendations

If this option is not selected, you won’t receive any suggestions, offers or curated inspiration.

You can unsubscribe at any time by unticking the same box in your account.

How can I unsubscribe from EVENTURIA® communications?

Go to your account and open the My Data section.

Scroll down to the option “Receive email campaigns”.

If the box is checked, uncheck it to stop receiving recommendations, offers, and newsletters from EVENTURIA®.

The change takes effect immediately.

Can I change my communication preferences?

On EVENTURIA®, you can only choose whether or not to receive recommendations and newsletters.

Go to your account, open the My Data section, and check or uncheck the option "Receive email campaigns".

Booking details and travel documents are always sent by email.

For important or urgent matters, we will contact you by phone if you provided your number when creating your account.
Bookings & Complete Packages

Bookings & Complete Packages

Choose. Create. Book your way.

Whether you're looking for a personalized getaway or a ready-made package, booking with EVENTURIA® is simple and intuitive. You’ll find complete experiences – from event tickets and accommodation to extra activities and transport – all in one place.

This section answers the most common questions about booking, including how to create your own city break, how the All-in Select™ packages work, and what to do if you already have tickets or want to travel with a group.

How can I make a booking?

On EVENTURIA®, there are two easy ways to book:

Use the smart search engine to choose what you need:

– accommodation with or without transport

– only activities, with or without event tickets

– then add extra services along the way: transport, transfers, local experiences

Pick a ready-made package from our All-in Select™ collection, which includes flight, hotel, and event ticket. These are complete packages, but you can personalize them as you wish.

If you want to build your own city break, use the "Customize your city break" option. You choose what to include – hotel, flight, activities and/or tickets – for a booking that fits your style.

After selecting your services, simply click "Book now" and follow the next steps in the platform.

You’ll fill in the required details in the mandatory fields and proceed to pay the amount displayed.

The booking process is intuitive, fast, and secure.

Can I customize a package?

Yes, you can choose everything you want: travel dates, departure city, accommodation, meals, activities, and event tickets – directly from here.

Even our ready-to-book packages can be customized and saved, so you can easily find them later in your account.

What is All-in Select™?

All-in Select™ is our special collection of complete packages, ready to book. They include flights, accommodation, meals, and tickets to events or activities, depending on the destination. You can book them instantly or customize them as you wish. Everything in one place – simple and efficient.

Visit the All-in Select™ page.

Can I book only accommodation or only tickets?

Yes, you can book just the accommodation, just the event tickets, or only the activities you’re interested in.

The platform gives you complete flexibility: choose what you need, when you need it. You can start with one service and add the rest later.

What if I already have tickets or accommodation?

No problem! If you already have your event tickets or accommodation booked, you can simply add the services you’re missing: transport, activities, meals, or extra nights.

Everything is designed to complete your trip, not replace it. You choose what’s missing from your experience.

Can I book for a group or a company?

You can add up to 8 people (maximum 4 rooms) in a single search. For larger groups, we still recommend making separate searches and bookings, or contacting us directly.

Group bookings for companies, team buildings or extended groups are handled through our Eventuria® PRO program, dedicated to corporate and B2B clients.

For more details, visit the Eventuria® PRO page.

You can reach us anytime:

• by email at [email protected]

• via our 24/7 chat (middle right side of the page)

• or here.

We’re also available non-stop at: +40 755 013 983 / +40 740 091 802
Event Tickets

Event Tickets

Official access to the world’s most spectacular concerts, matches and shows

Whether you're dreaming of a legendary concert, an international derby or a grand stage performance, EVENTURIA® gives you guaranteed access to official, verified, and secure tickets. We carefully select our partners and providers to ensure you enjoy a complete, worry-free experience.

You can purchase tickets on their own or as part of a full package – either way, you’ll know exactly what you're getting. Below, you’ll find answers to the most frequently asked questions about event tickets, all in one place.

Are the tickets official?

Yes, all tickets available on EVENTURIA® are official, issued by authorized partners and verified providers.

We work only with secure and trusted sources, so you can enjoy full authenticity and a worry-free experience – no matter which event you choose.

How do I receive the tickets (physical / electronic)?

Most tickets are delivered electronically, straight to your email, as an e-ticket or QR code, depending on the event organizer.

You’ll receive all the details about the format and delivery time before completing your booking. Tickets can be printed or scanned directly from your phone on the day of the event.

Can I choose my seats in the venue/stadium?

In most cases, you can select the zone or section you prefer (e.g. stands, circles, sectors), but not the exact seats. Seat allocation is handled by the event organizer and depends on availability.

If you purchase multiple tickets together, they are usually placed side by side, but this cannot be guaranteed. You will only see ticket options available at that moment for the selected zone.

What happens if the event is cancelled?

If the event is cancelled due to reasons beyond your control (e.g. organizer’s decision, weather conditions, force majeure), you will receive a refund for the ticket, based on the face value printed on it.

The rest of your travel package (accommodation, transport, etc.) remains valid and can still be used as planned. If you choose to cancel the full package, standard cancellation policies and penalties will apply.

To stay protected in such cases, we recommend taking out a travel insurance that covers event cancellations.

What happens if the event is rescheduled?

If the event is rescheduled by the organizer, your travel package can be adjusted according to the new date and conditions set by the organizer.

We will contact you with updated details and do our best to adapt the booked services (accommodation, transport, etc.) to the new schedule. If you can’t attend on the new date, please contact us as soon as possible so we can explore the available options, depending on the organizer’s terms.

How do I request a refund?

To request a refund, you can either send us an email at [email protected] or fill out the support form available at the top of our website (top right, above the main menu).

Please include your full name, booking code, and the reason for your request. Each case is reviewed individually based on the event organizer’s terms and the policies of our partners. We’ll get back to you as soon as possible with the next steps.
Accommodation and transport

Accommodation and transport

Flexible travel options and quality accommodation, carefully selected for you

Whether you need a comfortable room in the city center or a ride to the venue, EVENTURIA® offers you quality accommodation and a range of transport options – flights, trains, ferries or private transfers. Everything is carefully chosen by our team to ensure a stress-free journey.

Below you’ll find answers to the most frequently asked questions about accommodation and transport – all in one place, so you can plan your trip with confidence.

What types of hotels are included?

At EVENTURIA®, we offer only carefully selected accommodation – from 3, 4, and 5-star hotels to boutique guesthouses and modern resorts. Each location is chosen for its comfort, quality services, and relaxing atmosphere.

More importantly, we make sure your hotel offers easy and quick access to your event, whether it's a concert, match, or show. Enjoy what truly matters – without stress or unnecessary travel.

What does “quality accommodation” mean?

We’ve been tour operators since 2003, and with over 22 years of experience through our brand ActivTours®, we’ve learned what truly defines quality accommodation. For us, it means real comfort, great locations, and services we fully trust.

We don’t pick randomly – we evaluate hotel reputations, international ratings, and most importantly, feedback from our own travelers. Whether it’s a boutique hotel or a refined resort, our mission stays the same: for you to feel great, with no compromises.

Is transport included? Can I add flights?

Depending on the package, transport may already be included – such as flights, private transfers, trains or other local options. If it’s not included by default, you can easily add flights, transfers or other transport options during your booking.

Our platform offers full flexibility: choose what you need based on your destination, budget and preferences. Whether you want a low-cost flight, a train ticket or a private transfer, you can add it with just one click.

How do I receive my travel documents?

All travel documents – flight tickets, accommodation vouchers, and other services – are sent electronically to the email address used to create your account.

Some documents are issued by providers or event organizers according to their own policies, which means delivery may take place closer to the travel date. We guarantee that you’ll receive everything you need on time, and if you have any questions, we’re here to help.

You can also access important information at any time from your client account.

Can I choose any destination?

Yes. With EVENTURIA®, you can depart from any city and travel anywhere in the world – whether it’s for a concert, match, festival or cultural experience. There are no borders: if the event exists, we can build your package.

Whether you're flying from Bucharest to Paris, Cluj to London or Dubai to Tokyo, the platform lets you create a fully personalized mix of transport, accommodation and experiences – tailored to your dream.
Payment & Invoicing

Payment & Invoicing

Secure and transparent payment options, compatible with major currencies

All payments on EVENTURIA® are processed through Stripe, one of the world’s most secure online payment platforms. We accept transactions in RON (Romanian leu), EUR, USD, GBP, and CHF, making your experience smooth and flexible wherever you are.

Below, you'll find clear answers to the most frequently asked questions about payments and invoicing – no jargon, just what you need to know.

What payment methods do you accept?

Payments on EVENTURIA® are processed through Stripe, a secure international payment system. We accept any legally issued bank card, including Visa and Mastercard. Transactions are made in the currency selected at the top of the website.

Depending on the package, you can choose full payment, deposit payment, or installments. For installment payments, we are an official partner of UniCredit, and the option will appear during the booking process if available.

Currency conversion is based on the exchange rate set by your card-issuing bank on the day of the transaction. The final amount charged may vary slightly depending on the rate and your bank’s fees.

Can I pay in installments?

Yes, regardless of the package you choose, you can opt for installment payment through our partnership with UniCredit Bank. This option is available for all products and can be selected during the booking process if preferred.

When do I need to pay in full?

Depending on the policy of each provider or event organizer, some products may require full payment upfront, while others allow you to pay in two installments – a deposit at the time of booking and the rest on a clearly communicated due date.

In any case, you also have the option to choose installment payments through our partnership with UniCredit Bank, available for all products. You can always pay in full from the start, even for products that allow a deposit.

Please note that each product has its own payment deadlines, cancellation terms, and refund policies. For more details, please refer to the Modifications & Cancellations section.
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